This is demo store. No orders will be fulfilled.

Return and Exchange Policy

Points to note

  • hand to hand exchange in HobbyDigi Headquarter is the first choice, if customer would like to process it by courier, all the freight cost will be subjected to customer
  • To avoid any problem caused by miscommunication, please wait for our Customer Services Officer to reply to you after filling up your exchange / return form
  • All cases which not confirmed by our Customer Services Officer, or all shipment with courier other than SF express are not subjected to process

1. How to exchange products?

Step 1: Confirmed that your order is under Return and Exchange Policy.

Step 2: Contact CS on Whatsapp

Step 3: Our CS will contact you within 3 working days after RMA FORM is submitted.

Step 4: Bring the products to HobbyDigi Headquarter (No return shipment fee incurred) or ship it to us by SF Express (Shipping fee back and forth will be charged)

 

2. How to refund products?

Step 1: Confirmed that your order is under Return and Exchange Policy.

Step 2: Contact CS on Whatsapp

Step 3: Our CS will calculate the actual refund amount (extra reduction of shipping fee back and forth,  third party transaction fee and amount of discount from the same order will be incurred) and inform you within 3 working days after REFUND FORM is submitted.

            *All cases which not confirmed by our Customer Services Officer are not subjected to process

Step 4: Bring the products to HobbyDigi Headquarter or ship it to us by SF Express (Shipping fee back and forth will be charged)

            * All cases shipped with courier other than SF express are not subjected to process

 

3. Shipping Cost

- If this is a HobbyDigi office-Pick-Up order, no shipping cost will be charged.

- The shipping cost that you responsible for is subjected to the actual shipping cost HobbyDigi.com paid.

 

4. How to return products?

- Pack the products properly and attach with HobbyDigi order number.

- Ship the package back to HobbyDigi.com office within 3 days1. (Returning by HK Post is not accepted)

- Send Tracking number to Customer Service.

- If customer are not required to pay shipping fee, cash on delivery can be selected.

- Retuen address: Room 15B, 2/F, Block C, Hong Kong Industrial Centre Castle Peak Road 489-491, Lai Chi Kok, Kowloon, Hong Kong

 

5. Basic requirement of Return and Exchange Policy

- The product is  purchased from HobbyDigi.com.

- All returned or exchanged products must be in new condition2, in their original box, and must include all packing material, manuals, and all accessories.

 

6. 14 days return

Situation Product exchange Validity
Before shipment arranged Before shipment
Damaged products found 3 days within products received
Products wrongly packed / missing 3 days within products received
Before you receive the products3 14 days within products received
Brand-new product 14 days within products received

HobbyDigi.com wishes that every guest has a care-free shopping experience. If you find that the product is not suitable, for any reason, you can return the goods within 14 days to HobbyDigi.com headquarters or replaced in the settlement period , you can also exchange your purchased products to any items you want.

Remark: All return of pre-order items will be charge 10% of order value for international shipping fee.

 

7. 14 days Refund arrangement

Situation Refund Validity
Before we ship out your products Before products shipped
Before you receive the products3 14 days within products received
After receiving the products 14 days within products received

HobbyDigi.com would like to protect every dollar you paid, just issue a return / exchange request 14 days within the products received, we will refund / exchange to you immediately after receiving the item.

Since we also want to ensure that the policy will not be abused, part of the shipping cost may be charged in different situations.

Remark: All refund of pre-order items will be charged for 10% of order value

 

8. Refund Arrangement

All refund will be the same with payment method selected

- 5 working days for Credit Card refund (HKD$10 admin fee will be charged)

- 3 working days for Bank Transfer

- immediate for Cash

 

9. Order Cancellation

Situation Declaration Time Frame
Before shipment arranged before shipment
After shipment arranged within 7 days, after shipping

Freight cost upon to the order cancellation will be subjected to customer

 

10. Pre-order Item

All New Products Pre-order are ordered to the supplier based on order quantity by customers, the quantity can't be modified after submission. If customers want to cancel a pre-order item, 30% of item price are be charged as a deposit and not refundable.

The actual launch day may vary due to the production schedule of the manufacturer, if there is a delay more than 12 months counting from the Expected Delivery day (at the time the purchase was made), customer could apply for a full refund.

11. About Order Pick-up

All orders will be avaliable for pick up for 3 months. If we don't receive any request from customer, the order will be cancelled automatically and the products and payment will not be returned.

 

12. Others

- Every order could only be refunded or exchanged once

- For orders paid by bank transfer, we do not responsible for any fee occurred due to the transfer payment.

 

1  If the product cannot be shipped back in 3days, the system may cancel the exchange/return request without notification.

2  We understand that customers would love to try the product, so we will have discretion on defining a non- brand-new products. However, HEETNet Limited reserves the rights on the final decision.

3  Return and Exchange Policy doesn’t apply if the goods can’t be delivered within 7 days.